Refund & Cancellation Policy

1. Plans and subscriptions

Nexi Free includes 100 monthly Nexi Credits at no cost. Nexi Plus is €19 per month and includes 1,000 monthly credits. Nexi Pro is €39 per month and includes 2,000 monthly credits. Prices shown are tax-inclusive.

Nexi Plus and Nexi Pro are recurring monthly subscriptions.

You may cancel your subscription at any time through the available account or billing controls.

Unless applicable law requires otherwise, cancellation stops future renewal and takes effect at the end of the current paid billing period. You will continue to have access to the benefits of your paid plan until that date.

2. Statutory withdrawal rights

Depending on where you live, consumer law may give you a statutory right to withdraw from an online purchase within a specified period, including in some cases a 14-day withdrawal period.

Nothing in this policy limits any mandatory consumer rights that apply to you.

Where applicable law allows a statutory withdrawal right to be affected by the immediate supply or performance of digital content or digital services, Nexlora Ltd will only rely on that exception where the legally required consent and acknowledgement have been obtained.

3. Nexi Credits

Purchased Nexi Credits are digital credits used for eligible AI-powered features within Nexi. Top-ups are €5 for 200 credits, €10 for 450 credits, €20 for 1,000 credits and €50 for 2,500 credits.

Purchased credits are added to your balance once payment is verified and can be used immediately.

Purchased credits do not expire under the current Nexi commercial model.

Monthly credits included with a Free, Plus or Pro allowance are separate from purchased credits, reset at the start of each cycle and do not carry over. Monthly allowance credits are used before purchased credits.

Refund eligibility for purchased Nexi Credits depends on applicable law, the status of the purchase and whether the credits have already been used.

Where a refund is legally required or otherwise approved, Nexi records a compensating entry in your credit ledger that reverses the corresponding unused or refundable credit entitlement in line with the amount refunded. Historical ledger entries are never deleted.

4. Faulty or unavailable service

If a paid Nexi service or digital feature is defective, unavailable, materially not as described, or otherwise gives rise to a statutory remedy, your rights under applicable consumer law remain unaffected.

Please contact us so that we can investigate the issue.

5. Duplicate or incorrect charges

If you believe you were charged more than once, charged an incorrect amount, or received an incorrect credit entitlement, contact us at info@nexlora.app.

We will investigate the payment and associated Nexi credit ledger.

6. Refund processing

Where a refund is due or approved, it will normally be returned through the original payment method using Stripe.

Processing times after a refund is issued may depend on Stripe, your bank or payment provider.

Any statutory reimbursement deadline that applies under applicable law will take precedence.

7. Cancellation of recurring payments

Cancelling a subscription prevents future renewals according to the effective cancellation date shown in your billing account.

Deleting your Nexi account or ceasing to use Nexi should not be presented as a substitute for cancelling an active paid subscription unless the product explicitly performs that cancellation.

8. How to contact us

For billing, cancellation or refund questions: info@nexlora.app

Merchant: Nexlora Ltd

9. Mandatory consumer rights

This policy does not exclude, restrict or override rights that cannot lawfully be excluded under applicable consumer protection law.